IT Helpdesk Technician Apprentice

Employer description: 
Linear Group are expanding their IT team within their Glasgow office! Since establishing Linear Projects, over 30 years ago, the Group has taken a progressive approach to evolution, expanding its footprint, its expertise and its teams in line with clear ambitions, client needs and market opportunities.

Overview: 
Now operating across three locations, with a talented team of over 145 employees, the Group prides itself on providing unwavering professional solutions calling on far reaching expertise, insight and experience to ensure the optimal outcome for clients and partners.

If you have a strong and keen interest in IT and are looking to kickstart your career, this could be the opportunity for you!

The successful candidate will provide technical support to staff, often by phone or helpdesk portal.

Main Responsibilities: 

• Respond to customer inquiries
• Provide technical assistance
• Diagnose and resolve issues
• Install or change software
• Remotely access hardware or software
• Follow up with customers
• Communicate customer feedback
• Deployment of new hardware will be regularly tasked. This will be in the form of windows laptops, iPads, and iPhones. Activity in project work will also be required to assist the process.

Skills and attributes:

• Personable
• Good communicator
• Confident
• Honest
• Motivated
• Organised

Salary: 
Your salary will range from £16,000 - £18,000 per annum, which can go up to £24,000 per annum.

Working week: 
8am - 5pm, Monday to Friday / 39hrs a week.

Benefits: 

• Private healthcare after probation.
• There will be natural scope for progression through time though nothing predefined.
• Pension 

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!