IT Helpdesk Apprentice

Employer description:
As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information. 

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

Overview:
We are seeking a highly motivated apprentice looking to develop their technical knowledge and skills whilst supporting a growing userbase with all things IT. 

Main role / Responsibilities [will include but not be limited to]: 

• Working with an internal ticketing system to manage user issues and request and provide technical support to employees and end-users across all our sites. 
• Act as a point of contact for IT related issues and provide timely resolutions. 
• Onboard new starters into the business. 
• Develop and enforce IT policies and procedures alongside our ISO 27001:2022.  
• Ensure compliance with relevant regulations and industry standards.  
• Troubleshoot and resolve hardware, software, and network issues.  

What we are looking for: 
Essential skills: 

• Technical knowledge of the Microsoft 365 technology stack. 

Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. 

Personal qualities: 

• Effective communication and interpersonal skills.  
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.  

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Salary: £22,000 per annum. 

Working week: 9am - 5:30pm, Monday to Friday. 

Company perks: 

• 25 days paid leave, plus Public holidays. Additional incremental leave for length of service up to 5 days.
• Private Medical Insurance
• Group Life Assurance
• Dental cover and optical cover
• Enhanced Maternity leave
• Employee assistance programme
• Birthday day off
• Pension contribution

Future prospects:
You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. 
If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!