Employer Description:
Cash Converters has been making life possible for our customers since 1984. We’ve come a long way since our humble beginning as single store in Perth, Western Australia. We’re Australia’s largest sub-prime, non-bank lender and second-hand retailer listed on the Australian Stock Exchange (ASX: CCV). Regardless of what our customers need, one thing that hasn’t changed - our passion and commitment to see what we can make possible.
Cash Converters International operates as a franchisor, retailer of second-hand goods, and a provider of both secured and unsecured loans. The company makes money through the sale of second-hand goods, franchising fees from its retail network, and interest and fees from personal loans. Its target market includes individuals looking for affordable second-hand goods and those in need of short-term financing solutions. Top solutions include the retail sale of a wide range of second-hand items, pawnbroking services, and personal loans.
Purpose of the Job:
The Primary role is to provide IT Help Desk 1st and 2nd line internal and external customer support ensuring issues escalated are resolved efficiently through to a successful resolution.
The Help Desk objective is to provide technical support, assistance and advice for general hardware, software, applications and/or operating system issues for all UK stores and our Cash Converters UK (CCUK) Head Office.
The role holder will work within a passionate and committed team focussed on customer service and achieving successful outcomes. The ability to work cross-functionally and collaboratively is vital to achieving positive outcomes and in maintaining team spirit.
Being able to take ownership combined with a can-do attitude and the ability to problem solve to develop and deliver timely solutions is critical to success.
Key Responsibilities:
Skills and Attributes:
Entry Requirements:
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
Future Prospects:
Important Information:
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