Employer description:
Spectrum IT is a growing IT organization supporting primary and SEN schools, as well as small businesses nationwide. It operates as a Managed Services Provider with a focus on cloud services and remote support. They offer hands-on experience and mentorship from experienced 3rd Line Engineers.
Overview:
To provide IT support to staff across a client base of supported schools and businesses, ensuring smooth operation and maintenance of ICT resources.
Responsibilities:
- Manage and respond to support tickets via the Service Desk system.
- Handle incoming phone calls and emails from users requiring IT assistance.
- Provide remote support using monitoring and management software.
- Perform tasks ranging from password resets to cloud service configurations (e.g., Microsoft 365).
- Document IT requests and maintain accurate records of support activities.
- Visit supported schools and business sites to resolve technical issues.
- Engage with staff in person to troubleshoot and provide IT solutions.
- Assess and document end-user IT environments during site visits.
- Assist in the setup and maintenance of cloud-based IT services.
- Support users in navigating and utilizing platforms like Microsoft 365.
- Collaborate with external support providers when necessary to resolve complex issues.
Required skills:
- Strong interest in IT, customer service and administration.
- Excellent communication and teamwork skills.
- Good organizational abilities and time management.
- Ability to prioritize tasks and respond to urgent issues effectively.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
40 hours per week.
Benefits:
- Potential for a full-time role or progression onto higher level programmes on completion.
- Business casual dress code.
- Support from successful current and previous apprentices.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
