IT Apprentice

Employer description: 

Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.

Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.

Responsibilities:

• Providing support to all staff onsite and remotely.
• Help the Helpdesk Management Team with continued business improvements.
• Communicate daily to clients with open tickets.
• Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems.
• Managing the client’s expectations with ongoing tickets.
• Ensure all client-related problems are logged correctly.
• Inform the Lead Engineer of any tickets requiring escalations.

Desirable skills:

• Ability to learn on your feet.
• Strong communication skills.
• Excellent troubleshooting and problem resolution skills.
• Excellent client service.
• Positive attitude to work.
• Strive to continuous improvement.
• Able to work independently under pressure.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

9am - 5.30pm (with 1 hour lunch break)

Benefits:

• Car parking.
• Discounted gym membership.
• Bupa cash plan.
• 25 days holiday and rising (plus bank holidays).
• Cycle scheme.
• Charity day.

Future prospects:

The possibility of full-time employment.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!