We have an exciting new role in our ER Hub!
The role of the ER Specialist within the ER Hub is to provide expert advice and guidance on complex employee relations matters acting as an escalation point within the ER Hub and for the business when ER matters are raised at a senior level. Utilising expertise, the ER Specialist will also ensure the ongoing development of the HR community and wider business people management capability in association with the Performance and Development function.
This role will be offered on a part time basis of 28 hours per week and will be on a fixed term contract basis, for up to 12 months.
The start date for this role will likely be end of October. What you will be doing:
- Providing consistent specialist HR advice and guidance to senior managers in line with Capita People Policy and Process
- Supporting remotely, with the proactive management of ER cases - advising, influencing and coaching on how to proceed following best practice and ensuring compliance with employment law
- Proactively manage case work using the case management tool, completing case records fully and in a timely manner
- Ensure best practice requirements and commercial imperatives are balanced so that ER risk is minimised
- Work collaboratively as member of the ER Hub function to deliver high quality service to customers: regular communication and information exchange
- Act as the point of escalation from Advisory Team and senior leaders within the business
- Ensure queries and requests from customers are responded to efficiently, accurately and in accordance with any agreed service standards.
- Build relationships with the wider HR team and highlight significant trends in their business areas.
- Participation in key HR ER related projects as appropriate.
- Ensure all hard and soft copy personnel records are maintained & secure, complying with obligations under the Data Protection Act.
What we are looking for:
- CIPD qualified, with strong demonstrable ER and previous line management experience
- Represent the People function consistently and with professionalism
- Leads by example by demonstrating the Capita Purpose, values, behaviours and Code of Conduct
- Extensive employee relations experience including dealing with complex cases up to and including ET
- Effective communication and influencing skills at a senior level - able to frame communication in a way that others will respond to, without having the authority to tell people what to do
- Well organised, with ability to work to tight deadlines and excellent attention to detail
- Resilience - maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Home-based/remote working
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
