Are you looking to launch your career in tech with a fast-growing, innovative company? We’re looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation.
SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.
As a Digital Support Technician Apprentice, you’ll play a key role in delivering outstanding customer support and helping businesses make the most of our cutting-edge EPOS technology.
Responsibilities:
- Supporting customers through the onboarding process, from initial setup to post-installation training.
- Delivering remote product demonstrations and assisting with software and hardware installations.
- Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries.
- Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
- Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
- Occasionally visiting customer sites to provide in-person support and build strong, long-term relationships.
Desirable skills:
- Strong written and verbal communication skills.
- A proactive, self-motivated attitude with a willingness to learn and ask for support when needed.
- Basic IT skills and a genuine interest in technology and problem-solving.
- Excellent time management and organisational abilities.
- A keen eye for detail and a commitment to accuracy.
- The ability to follow processes, manage workload effectively, and always look for ways to improve.
- Previous customer service experience.
- A full UK driving license and access to transport (essential as role requires travel to client sites).
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
Monday to Friday, 10am - 6pm with 1 hour lunch break.
Benefits:
- Remote working.
- Travel expenses covered for any required site visits.
- All necessary equipment provided, including a laptop and EPOS hardware.
- Bonuses with the potential to earn an additional £300+ per month on top of base salary.
- 25 days holiday + bank holidays.
- Company pension scheme.
- Ongoing support from your line manager, including attendance at relevant meetings.
- The opportunity to be part of an innovative and fast-growing business during an exciting phase of expansion.
Future prospects:
Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
