Digital Support Apprentice

Employer description: 
TC Young are one of Scotland’s most dynamic and progressive law firms. We provide commercial and personal legal services to a range of clients; from individuals, to family firms, to large businesses throughout Scotland.

Overview:
We are looking for a Digital Support Apprentice to join our team. The main purpose of your role will be to provide flexible pro-active digital support within our Glasgow Office, in accordance with firm policies. In doing so, you will also work with main receptionist to ensure client contact meets agreed standards.

Responsibilities:

• Act as first port of call for clients and support with call overflows, solving client queries where possible and escalate where necessary.
• Produce documents, maximising available IT (Word, Excel and Powerpoint) via the LawWare document management system, ensure they are signed by a partner by pre-determined deadlines. You will adhere to style and layout requests and become a superuser of LawWare.
• Perform audio-typing duties using Bighand, a productivity and workflow tool widely used in law firms and other professional services. You will transcribe dictations.
• Manage shared support in-box ensure requests are actioned in line with agreed internal response times as prioritised by line manager.
• Assist cashroom with collating volume invoices eg Sheriff Officers fees using LawWare.
• Manage incoming mail and support with local deliveries, such as banking runs to ensure cash flow of firm.

Desirable skills: 

• A confident approach.
• Well organised.
• A strong attention to detail.
• Excellent customer service skills.
• Ability to multitask.
• Well presented.

Salary:
£17,000 per annum.

Working week:

35 hours per week, Monday to Friday, 9am - 5pm.  

Benefits: 

• Once you start, we will put you through additional training on touch typing. 
• Life cover (4x salary). 
• 33 days holiday (including 10 public holidays). 
• Once you are a permanent employee, you will have your birthday off each year and be able to purchase additional holidays up to 1 week. 

Future prospects:
Should you perform well, you will have the opportunity to move into a permanent position. 
Also upon completion of your apprenticeship, as your role and responsibilities grow, your salary will grow / reflect this.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!