Digital Support Apprentice

About Valley Group: 
Valley Group is a leading contractor specializing in high-quality maintenance, compliance, and energy efficiency works across Scotland. Since our establishment in 2014, we have built a strong reputation for safety, quality, and exceptional customer service. Our continued growth is driven by our core values, skilled professionals, and innovative approach.

Overview: 
We are seeking a Digital Support Apprentice to support our operations by managing key business systems, ensuring coordination across teams, and delivering high-level support to internal and external stakeholders. This role is vital in maintaining efficient processes across scheduling, finance, and client communications.

Key Responsibilities: 

• Act as the first responder for Simpro (work scheduling software), ensuring accurate scheduling and job coordination.
• Utilise Simpro to record manage and track client and project information efficiently.
• Support finance functions with invoice processing and payment tracking using Xero as systems expert supporting the finance team with contracts.
• Act as Superuser of the Microsoft Office Suite package (Outlook, Excel, Word, Teams, OneNote and Powerpoint) for communication, reporting, and documentation of internal and external information along with meeting minute taking.
• Answering incoming calls, through our direct line as well as outgoing calls to tenants and suppliers

Desired skills:

• Good telephone manner
• Presentable
• Has a "go-getter" attitude 

Drive, location not duties: 
Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. 

Salary: £17,000 - £18,000 per annum. 

Working week: 8:30am - 5pm, Monday - Friday / 37.5hrs a week.

Benefits: [will be confirmed upon interview] 

• Friendly atmosphere
• Great office
• Locally based office

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!