Digital Support Apprentice

About Us:
Hey there! We’re Aerial Express, a top-rated company specialising in aerial and satellite communication with over 350 glowing reviews on Trust Pilot. We’re on the hunt for two enthusiastic, confident individuals to join our team. This is your chance to dive into a dynamic environment, work with customers, collaborate with different departments, and earn a qualification!

Why Join Us?
We’re all about investing in young talent. Many of our apprentices have stayed on and even climbed the ranks to become managers. You’ll be in great hands here!

What You’ll Be Doing:

• Customer Hero: Be the first point of contact for customers needing our services.
• Job Coordinator: Assign tasks to engineers using Bantham, our CRM system. By the end of your apprenticeship, you’ll be a Bantham pro!
• Team Communicator: Keep in touch with engineers about job updates, ETAs, and payment details.
• Data Manager: Use Microsoft Excel to manage customer info like dates, costs, and service times.
• Info Keeper: Ensure accurate information storage on OneDrive.
• Order Processor: Handle orders and take card payments using our card system.

What You Need to Succeed:

• A willingness to learn new skills.
• A solid work ethic.
• A positive attitude.
• Basic understanding of Microsoft packages.

Perks of the Job:

• Casual Dress Code: Feel comfortable while you work.
• Career Progression: Plenty of room to grow within the company.
• Great Office Culture: Work in a supportive and friendly environment.

Working Hours:

• Monday to Friday, 8am - 5pm

Ready to start your journey with us? Apply now and become part of a team that values your growth and success!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!