Digital Legal Support Apprentice

Employer description: 
Carpenters Group are one of the UK’s leading providers of insurance and legal services.

Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect. 
Their diverse workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work.

Overview:
They are looking for their next apprentice to join their busy Glasgow City Centre office to provide support to their existing team.

The role will include the daily use of Outlook to email clients and internal colleagues. Ypu will also provide any general office support. 

Duties: 

• Providing 1st line support to clients and third parties and providing pro-active communication relating to claims.
• Updating client claims details via bespoke visual files system.
• Completing data entry tasks ensuring departmental systems are kept up to date via use Microsoft Excel.
• Working with business steak holders reporting  data insights to various departments within business
• Liaise with counsel and other legal representatives to keep caseloads up to date via visual files system.
• Delivering / transferring online files between teams and departments.
• Assisting in the preparation of companywide communications and presentations.
• Booking client and internal meetings via Outlook.
• Use of Microsoft Teams to communicate with colleagues.

Desirable skills: 

• High level of accuracy and attention to detail. 
• Enthusiastic and positive attitude with a general willingness to learn. 
• Strong written and verbal skills. 
• Good literacy and numeracy skills. 
• Basic knowledge of MS Word and Excel. 
• Customer focussed and understanding the importance of excellent client care. 

Salary: £17,000 per annum.

Working week: Monday - Friday, 9am - 5:30pm. 

Benefits:

• 2 x volunteering days to support charitable initiatives
• Medicash cash plan – claim back dental / physio / optical appointments 
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Life Assurance Scheme (4 x salary)
• Pension scheme

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!