Customer Service Specialist Level 3 Apprentice - Belfast

Customer Service Specialist Level 3 Apprentice - Belfast

Job Req ID:  29018
Posting Date:  24 Jan 2024
Function:  Apprentices

Riverside Tower, Belfast (N.I), United Kingdom

Salary:  19,500

2024 UK Customer Service Specialist Level 3 Apprentice

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. 

This is your chance to make a real difference to the world. Grab it.

About this role

As an apprentice Customer Service Specialist, you’ll learn to interact with our customers, navigate the complete end – to – end customer journey, and be your customer’s trusted advisor, in order to understand their business objectives. You’ll learn to take ownership of problems, build your leadership skills, and work with many different internal and external stakeholders. We’ll teach you skills around how to ensure that the customer is getting the very best out of their products and services with us. Not only that, but you’ll also help to build relationships and identify upselling opportunities to continue to help BT grow.

We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues, we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.

By the time you’ve finished your apprenticeship, you’ll be a Service Management Specialist. You’ll have developed key skills in some of our most critical Service Management tools and processes and built good understanding of these in supporting 24x7 customer operations. Key to this role is the responsibility you will have for maximising the customer’s value derived from our services.

It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT career in potentially many directions from a successful start.

This job is available in Business part of BT. 

About the apprenticeship you’ll study for.

As an apprentice Customer Service Specialist, you’ll study for a Level 3 apprenticeship, called Customer Service Specialist Level 3.  

Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying. 

Entry Requirements

5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.  

Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this.



Starting Salary



 Advanced Apprenticeship
 Published on 09-02-2024
 Deadline NA