Customer Service Assistant - Lifeguard


Halo Leisure


30 hours/ 15 months commitment

Shifts: Combination of morning, evening, weekend shifts.


Pencoed Pool


£9.88 per hour

How it works

Ready for an exciting career in the leisure industry?

We have an opportunity for you to develop and grow your skills and experiences. These roles are at the heart of the operation of our centres, ensuring we deliver excellent services to our customers each and every day. Your role will consist of helping and advising customers on leisure activities, bookings and all things customer related as well as ensuring the safety of customers using the pool. 

Reporting to the General Manager of the centre, you will need a “can do” approach and a willingness to learn and mature on the job. 

We offer a nurturing and supportive workplace, along with strong induction and training programmes, to help you to grow and develop your career pathway for the future.

Operational Services Level 2 or Gym Instructing and Fitness level 2 available.

Halo centres are all vital community assets which are well used and supported by the local population. There is always room for growth and you will be a key player in the future of this centre. 

Your duties and responsibilities

  • Run safe and clean facilities, taking care of the resources which are needed to deliver the services on offer 
  • To act as a pool attendant 
  • Pitch in as needed to help your centre, your manager, your colleagues  
  • Promote our values and expectations 
  • Plan your tasks, deliver great service standards 
  • Commit to your own development 
  • Take part in company training programmes 
  • Provide feedback so we can continuously improve 
  • Respect the privacy rights of customers and colleagues 
  • Take responsibility for your performance 
  • Take an active interest in the company and your centre 
  • Follow company policies, procedures and systems 
  • Follow the emergency response plan
  • To caution swimmers regarding unsafe areas/behaviours and react accordingly.

You will be offered:

  • Pension scheme (with an option to upgrade). 
  • FREE Halo Active membership and discounted prices for your family.
  • Occupational Health and Wellbeing Services.
  • Full training and development.
  • Cycle to work Scheme.
  • Flu vaccination.
  • Access to a range of family friendly leave policies. 
  • Cash back and rewards. 
  • 10% discount on retail in Halo centres. 
  • Discounted Halo Cafe purchases. 
  • Long service anniversaries 
  • Enhanced Occupational Maternity Pay 
  • Apprenticeship and upskilling opportunities through our training provider COPA

Entry requirements

Every candidate attending a National Pool Lifeguard Qualification (NPLQ) course must be 16-years-old at the time of taking the NPLQ final assessment and be able to:

  • Jump/dive into deep water
  • Swim 50 metres in less than 60 seconds
  • Swim 100 metres continuously on front and back in deep water
  • Tread water for 30 seconds
  • Surface dive to the floor of the pool
  • Climb out unaided without ladder/steps and where the pool design permits

When working as a lifeguard at the swimming pool, NPLQ will be needed. Training for this can be provided through Halo provided you’re willing to commit to the course.

We’re looking for people who can deliver great experiences and delight customers. You’ll have the following skills, qualities and experience:

  • Self management
  • Contribute positively to the workings of a team
  • Dealing directly with customers
  • To have a flexible approach to work unsociable hours including weekends and Bank Holidays.
  • Good communication skills.
 School Leaver
 Published on 2023-08-26
 Deadline NA