Customer Advisor

Recruiting tomorrow's Army today. Be the best to support the best!

As a Customer Advisor your role will involve receiving inbound calls from candidates who are looking to join the British Army and responding to any enquiries regarding their application processes.

This is a full-time role working 37.50 hours per week. Hours of work follow a rota between 8.15am-7.00pm Monday to Friday and a rotated Saturday (approximately 1 in every 8).

This is an office based role, working from our offices in Upavon, Wiltshire.

We are looking for the successful candidate to start January 2025.

What you'll be doing:

• Answering calls from individuals looking to join the British Army
• Responding to online webchat enquiries
• Accurately updating the internal database
• Escalating any problems or issues that may occur
• Responding to candidate questions regarding various stages in the recruitment process
• Supporting team members as and when required

What we're looking for:

• Previous customer service skills - face to face or over the telephone
• Good IT skills using Microsoft Office Suite
• Adaptable to in house database
• Familiarity with army careers, would be an advantage
• Comfortable working in a team environment as well as independently
• Good communication skills

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Offering a salary of £22,542
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining a large existing team environment
• Excellent training and opportunities to progress
• Free onsite secure parking, onsite canteen and shop facilities

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.  We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email [email protected]

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.