The Specialist is a subject matter expert delivering the public cloud infrastructure used to deliver public cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. This is an exciting opportunity for a highly experienced AWS Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy.
What you will be doing:
- Enjoy working with a collaborative team of varied disciplines, skills, and experience
- Contribute to the planning of application / infrastructure releases and configuration changes
- Resolve support requests from customers by phone, email and online making use of the call logging system
- Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems
- Provide input to administering and maintaining all production and development environments
- Create detailed technical and procedural documentation (e.g. architecture, configuration, and setup)
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Service transition and complete Operational Acceptance (OA) of new customer services
- Implementation and delivery of AWS projects
- Training and Development - Learn about the latest public Cloud products and services and increase your knowledge.
What we are looking for:
- AWS and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.
- AWS Certified Developer Associate; AWS Certified DevOps Engineer Professional. Operational experience supporting AW S cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of AWS CI/CD Services , Serverless & Network & Database services
- In-depth knowledge of a scripting language (PowerShell, Bash, AWS CLI )
- Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).
- Experience with Azure DevOps and Git
- Previously have worked with infrastructure-as-code and immutable builds (e.g. Terraform , CloudFormation )
- Experience with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker , AWS ECS / EKS )
- Ability to quickly learn new technologies
- Good problem-solving and communication skills
- Ability to work well with individuals and teams
Desired Skills and experience
- Experience of Infrastructure migrations to the Azure Cloud
- Experience with other public cloud technologies and services (e.g. Azure / GCP)
- Azure or AWS Certifications
- Any exposure to Agile working practices
- Experience with deployment and management of PAAS database technologies (e.g. Azure SQL , AWS RDS )
- Experience of hardening IT infrastructure based on security audits, standards and industry best practice (e.g. vulnerability scanning, Penetration testing and ISO27001/17/18).
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
What's in it for you?
- Opportunity to learn new skills and develop further
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
