Employer description:
Novocy are a leading Diamond HubSpot Partner agency specializing in designing and implementing custom HubSpot CRM solutions across various industries. Our mission is to empower businesses through tailored CRM strategies that enhance marketing, sales, service, and operational efficiency.
Overview:
You will embark on a journey to become an expert in business analysis and CRM consultancy. Under the mentorship of seasoned professionals, you will engage in the full project lifecycle—from initial client consultations to solution deployment and team training. This role is ideal for individuals passionate about technology, data analysis, and process optimization.
Responsibilities:
- Client Consultation: Engage with clients to understand their business processes, data architecture, and CRM requirements.
- Process Mapping: Utilize Business Process Model and Notation (BPMN) to document and analyse existing workflows.
- Solution Design: Develop tailored HubSpot CRM solutions that align with client objectives and industry best practices.
- Documentation: Adopt a documentation-first approach to create comprehensive project plans, requirements specifications, and user guides.
- Implementation & Testing: Configure HubSpot CRM systems, conduct User Acceptance Testing (UAT), and ensure solutions meet defined acceptance criteria.
- Training & Support: Deliver training sessions to client teams and provide ongoing support to ensure successful adoption of the CRM system.
- Continuous Improvement: Identify opportunities for process enhancements and contribute to the development of internal best practices.
You will gain proficiency in:
- Business analysis principles and methodologies.
- Requirements engineering and stakeholder management.
- Data modelling and process analysis.
- Utilization of tools such as UML, BPMN, and SWOT & PESTLE analyses.
- User Acceptance Testing (UAT) and quality assurance techniques.
- Effective communication and presentation skills.
Desirable skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in IT and a keen interest in CRM systems.
- Ability to work independently and as part of a team.
- Willingness to travel within the UK as required.
Entry requirements:
- Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)
- OR business-related degree eg business, finance, economics, maths, etc.
- OR non-business-related degree + at least 6 months of work experience*
- OR existing staff member with 2+ years of work experience**
*Work experience relates to any valid work experience
**Existing staff work experience should not be in a business analyst role
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
35 hours per week, 9am to 5pm.
Benefits:
- Flexible working hours.
- Remote working.
- Opportunity to travel to the USA for HubSpot Annual Conference in San Francisco each year.
- Co-working membership.
- 25 days annual leave + bank holidays.
Future prospects:
Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
