Lexus Croydon, Purley Way, Croydon, UK
The Role
Motor vehicle service and maintenance technicians have the following knowledge and understanding:
• How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures;
• The structure of the industry and how the business works from an operational perspective, business targets, the systems and processes that make up the efficient running of a business;
• How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance;
• The procedures for the maintenance of tools and the workshop;
• Routine servicing and inspection procedures;
• Steering and suspension geometries; electrical circuit requirements and calculations;
• Construction and operation of vehicle components and systems;
• Common fault types, causes and effects of different types of faults;
• The implications and legal requirements of fitting accessories and carrying out vehicle modifications;
• How to diagnose faults using suitable fault finding strategies;
• Construction and operation of advanced electrical, braking and suspension systems, engine and transmission systems and engine and gear calculations;
• Vehicle emissions and legal requirements;
• Alternative fuels and hybrid and electric systems.
Motor vehicle service and maintenance technicians require the following skills, and will be able to:
• Contribute to the maintenance of a safe and efficient workshop.
• Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
• Carry out fundamental tasks associated with removal and replacement procedures on a vehicle;
• Obtain diagnostic and repair information
• Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
• Use a range of diagnostic equipment.
• Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
• Report faults using company procedures and recommend suitable further actions.
• Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
• Test the function of repaired and fitted components.
• Adhere to business processes and complete documentation following workplace procedures.
• Use ICT to create emails, word-process documents and carry out web based searches.
• Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.
Motor vehicle service and maintenance technicians demonstrate the following behaviours:
• Take responsibility when required and be honest and accountable when things do not go as planned
• Operate as an effective team member
• Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy.
• Build effective relationships with colleagues and customers
• Gain trust and pay attention to colleagues and customers concerns and needs
• Communicate effectively on a range of topics and with all sorts of different people
• Deliver excellent results and achieve challenging goals.
• Contribute to problem solving discussions and enjoy finding solutions to own and other people’s problems.
• Suggest ways to make the business more efficient and contribute to its commercial growth.
• Constantly learn in order to improve own performance and that of the business
• Share knowledge and skills.
• Demonstrate a passion for engineering.
What you will bring
