An amazing opportunity is available at The Growth Company. Acting as the ‘front door’ of the integrated Salford service – providing high quality service to Salford residents and stakeholders, delivering effective administrative support.
A normal day would include:
To be the ‘front door’ of the integrated service:
• Take telephone, email and digital referrals and enquiries, ensuring attention to detail and ensure confidentiality and professionalism are kept at all times
• Triage referrals and queries (in line with process) to the relevant support or advisor or service
• Booking of initial appointments into employment and training advisors diaries
• Escalating any complex referrals (outwidth of process) to team manager for assistance with triage
To maintain paperwork and electronic records in order to ensure a high level of contract compliance and specifically to:
• Audit electronic system against paper system
• Audit paperwork to check for compliance
• Ensure all files are in line with contract KPIs and processes
• Update systems on a monthly basis
• Maintain knowledge on contract changes to KPIs and inform providers
• Support archiving of records
• Work within strict data security protocols
To provide general administrative support for the team:
• Work alongside colleagues to ensure compliance with procedures and to ensure that case loads are managed effectively
• Produce management information on a weekly and monthly basis
• Manage the team inbox and respond promtley to enquires
• Assist with marketing and communication to wider partners and paticipants to support the Employer Brokearge service with employment promotions
• Liaise with internal and external partners as appropriate, via phone, e-mail
• Work to daily, weekly and monthly targets and deadlines
• To communicate information in both a professional and informal manner to the general public, including vacancies to support the Employer Brokerage service
• Ensuring the smooth running of the team by efficient and effective time management of ones own work
• Willingness to attend job fairs and events to support the wider team
• Raising payments and purchase orders using internal financial systems
• Working on and communicating with internal finance department systems and processes
• Additional responsibilities for other key tasks within the contract.
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
