You will be responsible for the installation, configuration, maintenance and troubleshooting of End user devices, along with our fleet of virtual machines and network infrastructure.
A normal day would include:
• Telecommunications infrastructure – physical or virtual hardware, software, network services and data storage either on-premises or to end-users provisioned as cloud services
• Handle onboarding of new employees from an IT perspective
• Contributing to the preparation for new or changed services
• Operation of the change process
• Building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and sustainability
• Supporting internal and/or external customers by using tools or systems to problem solve and trouble-shoot routine and non-routine problems
• Installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and application problems
• Assist in troubleshooting and resolving technical issues related to hardware, software and network systems
• Install, configure and maintain computer systems, servers, and network devices
• Provide technical support to end-users via phone, email, or in-person, ensuring timely resolution of IT-related problems
• Perform routine maintenance tasks such as system updates, data backups and antivirus scans
• Support on IT projects and initiatives
• Document technical procedures, configurations and troubleshooting steps for future reference.
• Participate in training sessions and workshops.
• Install, configure, test and deploy IoT devices and sensors for various applications and customers, including smart building, industrial automation and environmental monitoring
• Collaborate with cross-functional teams to design and implement IoT solutions tailored to specific business requirements
• Configure network settings and protocols to ensure seamless communication between IoT devices and backend systems
• Monitor and maintain the health and performance of IoT systems, diagnosing and resolving technical issues as they arise
• Implement security best practices to safeguard IoT networks and devices from cyber threats and unauthorised access
• Develop and maintain documentation including installation guides, tech specifications and troubleshooting procedures
• Stay current with industry trends and emerging technologies in the field
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
