Apprentice – ICT Level 3 Network Technician

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. 

This is your chance to make a real difference to the world. Grab it.

About this role

This role provides technical 2nd line support and managed services to our UK Government, Secure and Commercial customers, through the use of data networks technologies, 24 hours a day and 365 days a year.  By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.

Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the networking products in the BT portfolio:

• Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls and manage and maintain technical documentation.
• To provide technical support in line with the required quality and performance standards.
• Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
• Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction.

This person works directly with the technology teams across BT, taking responsibility for simple and complex support work on customer networks we underpin for UK business and Government. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.

This job is available in Business.

About the apprenticeship you’ll study for.

As an ICT Network Technician, you’ll study for a Level 3 apprenticeship.

·         The course runs for 18 months.

·         You’ll spend a minimum of 20% of your time learning and studying.

Entry Requirements

You’ll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application

Clearance 

The nature of our work means you will require a Security Clearance. 

Locations

Sheffield

Starting Salary

£21,000