20000 GBP yearly
03/09/2026
Open
20000 GBP yearly • QA
Do you enjoy building PCs, experimenting with software, learning about networking, cloud technologies, or cyber security?
We’re looking for an ambitious IT Support Engineer Apprentice to join our growing team, gain hands-on experience working alongside our experienced engineers and build the foundations for a successful career in IT.
Bubble IT is a trusted managed IT services provider supporting organisations across the UK with IT support, cyber security and cloud solutions. As a growing, family-run business, we’re passionate about providing expert support and building long-term relationships with our customers.
What you’ll be doing:
As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical support. Your responsibilities will include:
Providing high-quality technical support via phone, email and ticketing systems
Logging and managing IT support requests
Troubleshooting software, hardware and connectivity issues
Supporting the resolution of 1st and 2nd line technical issues
Meeting key performance targets and service standards
Contributing to process and technical improvements
Work closely with colleagues to deliver excellent customer service
What we’re looking for:
We’re looking for a motivated and adaptable individual with a genuine interest in IT and a passion for solving problems. The ideal candidate will have:
Strong written and verbal communication skills
A logical, problem-solving mindset and attention to detail
Ability to follow structured processes and work effectively within a team
Good time management and the ability to prioritise effectively
Curiosity and a keen desire to learn
A full, clean UK driving licence (essential)
We’d love to hear from you if you:
Have built or updated PCs
Experiment with technology in your spare time
Have completed online IT, networking or cyber security courses
Enjoy coding, scripting or creating technical projects
Enjoy learning about servers and networking
Follow developments in cloud, AI, IT or cyber security
You don’t need experience with everything as we value curiosity and enthusiasm as much as technical knowledge
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Non-standard entry with work experience:
Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 37.5 hours per week, Monday to Friday, 9am - 5:30pm
Benefits:
Performance-related bonuses and annual bonus opportunities
28 days holiday allowance (including bank holidays)
Ongoing support and training throughout your apprenticeship
Successful apprentices may have opportunities to progress into permanent IT roles within the business
The chance to grow within a supportive and forward-thinking IT team
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Don't miss your chance to join QA. Start your application today.
