Digital Support Apprentice jobs in IT & Technology Glasgow North Lanarkshire

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

We are looking for a Digital Support Apprentice to join our Private Client – Asset Protection & Tax department.

What will you be doing?

• Provide first line support by using Microsoft 365, 3E, and Worksite to process client records, manage matter openings, maintain documentation, and support day-to-day business operations.

• Become a superuser of 3E throughout your apprenticeship.

• Support data management and system accuracy by creating new client and matter records, conducting compliance checks, and maintaining information in line with organisational procedures.

• Assist with finance-related processes by processing incoming cheques, settling auditor fees, raising bills, and liaising with finance teams to ensure accurate and timely transaction handling.

• Collaborate with internal stakeholders, including File Management, Finance, and wider business support teams, using digital communication tools to resolve queries and support service delivery.

• Produce and distribute management information and performance reports, analysing client, matter, and business source data to support decision-making and continuous improvement across the team.

• Manage electronic and physical information workflows.

Skills, knowledge and experience required:

• Administration experience

• Attention to detail and accuracy when working with data

• Excellent organisational skills

• Excellent IT skills

• Excellent communication skills, verbal and in writing

• Ability to prioritise and work to deadlines under pressure

• Ability to use initiative and to work both independently and as part of a team

Working week: 35 hours per week, Monday to Friday, 9am - 5pm.

Benefits:

• 4pm birthday finish.

• Extra holidays at Christmas.

• Additional discounts.

• Funding for external training.

• Critical illness protection.

• Life assurance.

• Discounted conveyancing on sales and purchases.

• Discounted eyecare.

• Charity donation through payroll.

• Cycle to work scheme.

• Buy additional leave option.

• CSR days.

• Recruitment finder’s fee.

• Pension scheme.

Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!