18000 GBP yearly
10/07/2026
Open
18000 GBP yearly • QA
About Brash:
Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers.
Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.
About the role:
Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted.
Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding.
Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements.
Responsibilities:
Be a friendly face of IT while users are experiencing problems
Taking requests from users via email, ticketing system and telephone
Adhere to challenging SLA requirements, logging full details of time and work undertaken
Completing initial troubleshooting in a timely manner
Monitor the support ticket system for incidents requiring escalation or urgent attention
Build and maintain desktop/laptop PCs/Macs and Windows Servers
Follow and apply IT policies and procedures applicable to each client
Help and advise on digital and AI requirements from clients
Diagnose and resolve hardware and software faults
System health checks
Software and app support
You will gain experience with the following technologies:
Use of AI tools in some capacity, demonstrate being able to automate/make life easier
Manage and Deploy automations and AI projects
Microsoft Office 365 – Tenant setup, configuring, administration troubleshooting
Microsoft Azure platform – basic navigation, setup and configuration
Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration
Apple – MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration
Microsoft Office Suite – Troubleshooting, excellent Outlook, Excel and Word skills
Website Domain & DNS Management
Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN
Other areas we support are Websites (WordPress), SQL databases, Google AdWords
You will need the following skills:
A keen interest in digital IT, able to learn fast and adapt skills
Previous experience of working in a busy, customer facing environment preferable
Good verbal and written communication skills
High customer focus with a can-do attitude
Excellent interpersonal and communication skills
Excellent problem solving skills
Friendly and confident personality
A keen interest in IT, able to learn fast and adapt skills
Be able to plan your own work and time and prioritise tasks at hand
Flexible and adaptable as each day will be different
An excellent team player
Advantage if you own a car with a full UK driving license
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday
Benefits:
20 days holiday (pro rata) + bank holidays
State pension
Free parking
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
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