Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum
elements of the EN(ni) contract ensuring a high quality service. The Technical Support Officer will be joining Capita on one of our largest delivery contracts based out of Belfast. The role is responsible for the day-to-day provision of technical support in relation to ensuring a high quality service. This role would be great for a Self starter with a keen interest in IT and a desire to build their career. The Technical Support Officer will be based from home in Northern Ireland and will have some travel to our Belfast office.
What you will be doing:
- Provide day-to-day technical support in relation to MIS & Curriculum elements of the EN(ni) contract, ensuring a high-quality service.
- Attend sites/remote fix to achieve SLA.
- Meet deliverables set by Service Delivery Manager & Project Managers on assigned activities.
- Generate and prepare internal and external customer reports and proposals.
- Maintain and build technical relationships with Strategic Support Partners.
- Manage outstanding calls to closure using available service tools.
- Manage internal databases and procedures relevant to MIS & Curriculum Processes to ensure compliance.
- Provide support to business functions when directed to by Strategic Service Delivery Managers.
- Manage Support Partner related calls and queries.
- Contribute to regular MIS Upgrades within agreed timescales.
- Perform and audit MIS Patch Management across the EN(ni) estate.
What we are looking for:
- Experience of managing personal workloads.
- Experience of working as part of a team.
- Excellent knowledge of coordinating Strategic 3rd Parties.
- Strong knowledge of MS Office work packages, i.e. Word, Excel, Outlook.
- Proven experience in customer facing 2nd line support.
- Understanding of ITIL service management.
- Excellent communication skills, both written and verbal, including proposal and business writing skills.
- Experience in working in a high-pressure environment and meeting tight deadlines.
About Capita Technology and Software Solutions (TSS): Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients.
Benefits:
- 23 days' holiday (rising to 27 days with length of service) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups.
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
- The chance to follow your chosen career path anywhere in Capita.
How to Apply: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. We're an equal opportunity employer.
