Revenues And Benefits Officer

Join Our Team as a Trainee Benefits and Revenues Officer!

Are you passionate about making a difference in your community?

Our Local Government Services team is seeking enthusiastic individuals to join us as Trainee Benefits and Revenues Officers. In this role, you'll play a crucial part in delivering accurate Housing Benefit, Council Tax Reduction, and Revenues processing services. Be part of a caring team that ensures every penny counts, protecting front-line services for our citizens.

This is a home based role.

What you'll be doing:

• Initially undergoing a full training course
• Examine Revenues, Housing Benefit and Council Tax Support accounts and claims to ensure all necessary information and evidence has been provided.
• Update computer records with claim information and gathering information from customers.
• Process and update Revenues, Housing and Council Tax Support accounts and claims in line with legislation and client requirements.
• Ensure correct documentation is completed and that all work is well presented and in line with procedures.
• Meet targets within agreed accuracy levels.
• Making enquiries with the public via outbound calls and emails.
• Opportunity for call handling, responding to incoming call enquiries in a timely and accurate manner.
• Dealing with other organisations, such as Her Majesty's Revenues and Customs and the Department for Work and Pensions by telephone.
• Be aware of the importance of accuracy, detecting fraudulent claims and identifying under or overpayments of Housing Benefit and ensuring Revenues accounts are correct.

What we're looking for:

• Willingness to learn
• A great customer focus
• Excellent communication skills
• Strong IT skills
• The ability to manage own workload

About us: Capita Public Service - LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more - we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What's in it for you?

• A great basic salary of £22,542
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to work from home

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [email protected] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.