IT Technician Apprentice

Employer description:

GlucoRx, founded in 2011, is one of the UK’s leading suppliers committed to delivering high-quality, affordable, innovative medical products and platforms to improve the well-being of all people with diabetes. Keeping patients and clinicians at the centre of our ethos, we are dedicated to ensuring that everyone has access to the best integrated technology using intuitive platforms to deliver optimum care.

Overview:

We are seeking a motivated and enthusiastic individual to join our IT team. This is an exciting opportunity to gain hands-on experience while working towards a nationally recognised qualification. You will support the IT department in delivering high-quality technical support across the GlucoRx and GlucoRx Subsidiaries, learning essential skills in hardware, software, and network troubleshooting.

Responsibilities:

• Provide first-line support for hardware, software, and networking issues.
• Troubleshoot and resolve desktop and laptop issues, including operating systems and applications.
• Assist users with account management, including password resets and user access issues.
• Maintain accurate records of support requests and resolutions.
• Update knowledge base articles and documentation for future reference.
• Work closely with other IT team members to ensure efficient resolution of complex issues.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desirable skills:

• Good, clear communication to end-users and management.
• Phone and in-person communication skills.
• Team player.
• An interest in, or some knowledge of, troubleshooting, networking and computer hardware.

Required:

• A UK/EU driving license and access to a vehicle.
• Local to the Guildford area.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours, 8am - 5pm

Benefits:

• 25 days annual leave.
• Additional birthday day off.
• Discounted gym membership.
• Experience and support in your training and development.

Future prospects:

Potential for a full-time role on successful completion of your apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!