Specialists in warranties, claims handling, Insurance validation, Inspection services and customer care With more than 1,500,000 UK households benefiting from Castelan Group warranty, care solutions, validation, repair and restoration services we are a proven leader in delivering value to retail and Insurance businesses and peace of mind to customers and policy holders.
As an IT Technician, you will be at the heart of our organisation’s technology department. You will be required to help keep our IT operations maintained and provide customer service to our Castelan colleagues. You will be the go-to person when someone’s laptop freezes, or their email will not sync. As an IT Technician you will troubleshoot queries and enable colleagues to work seamlessly. From setting up the latest software to configuring hardware components, you will get hands-on experience with cutting-edge tools and gadgets.
Daily Duties:
- Respond to hardware and software break/fix service calls and ensure equipment is fixed within the agreed Service Levels, including any equipment located with field technicians.
- Ensure all customer requests for service are logged on the OTRS service desk system and the call progressed correctly.
- Perform authorised software installations as instructed and assist where requested by the customer in IT equipment moves and changes.
- Ensure accurate completion of all asset labelling and associated paperwork, in line with Castelan’s IT Asset Management policy.
- Add, modify, or disable end-user security access and email accounts in line with Castelan’s starters and leavers policy.
- Complete ad-hoc IT projects as directed by your manager and use the service desk system to schedule work and ensure customer communication.
- Collaborate with other members of the team to troubleshoot and resolve hardware & software problems on servers and workstations. Escalate incidents as necessary.
- Perform on-site analysis, diagnosis, and resolution of 1st line problems for a variety of end users and recommend and implement corrective solutions.
Desirable Skills:
- Team player: Collaboration fuels innovation, you will work alongside talented colleagues and contribute to exciting projects.
- Problem solving skills: If puzzles excite you, you are in the right place. We love creative thinkers who can untangle tech knots.
- Curiosity: Bring your passion for learning. Ask questions and develop your understanding.
- Adaptability: Technology evolves rapidly. Be ready to adapt, learn and thrive.
Personal Qualities:
- You will have a passion for establishing your career within IT.
- A keen interest in IT developments and technology.
- Enjoys challenges and problem solving.
- Keen interest in mobile technology and communications.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- Pension scheme
- Average of 23 days holiday per year + bank holidays
- Dress down Fridays
- Charity fundraising activities
- Access to Employee Assistance Programme with staff discounts, wellbeing, counselling and advice resources.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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