Main Duties and Responsibilities:
IT Resource Provision
To take responsibility for the successful delivery of hardware-related tasks:
• Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
• Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
• Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
• Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and
Cunninghams to resolve faults speedily
• Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
• Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
• Support staff and students with the virtual server environments and online systems including O365
To take responsibility for the successful delivery of software-related tasks:
• Installation, configuration of new/upgraded software
• Produce user guides and offer training and ad-hoc instruction to staff users
• On-going software monitoring and maintenance e.g. internal internet filtering software
ICT Support
• To maintain a logging system for support requests from staff/pupils
• To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
• To ensure technical assistance is provided at extra-curricular events • Manage printing resources across the Academy
• Create new user accounts and assign appropriate permissions
• Assign staff and pupil passwords
• Provide support to the Academy in its use of media, from recording classes and events
• Maintain inventories, asset and security mark ICT equipment
• Support evening events at the Academy
• Ensure all desktops, laptops, visualisers and projectors are working and well maintained
• Carry out daily audit checks on equipment ensuring whole school is completed weekly
