IT Support Apprentice

Employer description: 
InTouch Systems is the region’s premier I.T. solutions provider. Based in Norwich for over 20 years. We have comprehensive expertise of complex I.T. systems for commercial, governmental and educational organisations. 

We are customer focused, offering tailor-made features, such as flexible options for in-house and/or external support services. Our customer base ranges from individuals requiring broadband services through to large commercial organisations requiring a range of network and business IT services. 

Overview: 
InTouch Systems are now looking to take on an enthusiastic and motivated IT Apprentice to join our IT team. You will gain experience of supporting clients who are experiencing any procedural or operating difficulty with IT applications, products or services. 

Reporting to the IT Manager you will gain experience of dealing with first line support requests and where necessary escalating complex or high priority issues to second line support. 

You will be working continuously on a task until completion (or referral to third parties, if appropriate) 

Duties: [will include but not be limited:] 

• Efficiently, politely and accurately logging client telephone support requests into the call tracking system 
• Assisting with installing and configuring computer hardware operating systems and applications 
• Assisting with troubleshooting system problems and diagnosing and solving hardware/software faults 
• Assisting with providing IT support, as directed by Line Manager 
• Assisting with the roll-out of new applications 
• Assisting with setting up new users' accounts and profiles and dealing with password issues 
• Workshop repairs – assisting with repair, testing & delivery. Following diagrams and written instructions to repair a fault or set up a system 
• Responding within agreed time limits to allocated support calls 

Desired skills and qualities: 

• A keen interest in IT and technology 
• A positive, friendly and professional approach 
• Self-motivated with ability to work as part of a team 
• Excellent customer service skills 
• Attention to detail 
• Excellent communication skills 
• Good problem-solving and analytical skills 

Highly essential: 
A basic working knowledge of the latest Windows operating systems and a basic working knowledge of the latest MS Office applications. 

You need to be able pass a Disclosure and Barring Service (DBS) check  

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Working week: 
40 hours per week.  

Benefits:

• Company events
• Employee discount scheme 
• Free on-site parking
• Transport links
• Company pension

Future prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship: this is 20% higher than the national average.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!