***PLEASE NOTE*** In order to apply for this role, you must apply directly at the client’s website: https://app.beapplied.com/apply/yoap8kumnq
Employer description
Wellcome Trust was founded in 1936 after the death of Sir Henry Wellcome, a pharmaceutical entrepreneur, with a pioneering approach to drug design. In his will, he left us three important things: his wealth; his collection of historical medical items; and our mission to improve health through research. Since our formation, we have supported breakthroughs in scientific discoveries and advocated for policies to improve health for everyone.
Today, Wellcome supports science to solve the urgent health challenges facing everyone. We have four programmes of work: one for discovery research, and three to find solutions for the challenges of mental health, climate and health, and infectious diseases.
Please note that this is a hybrid role.
Responsibilities:
- We will teach using a direct approach, how to accurately record and resolve IT issues made by phone, in person, by email into the Trusts ticketing system Service Now.
- You will learn how to understand the various types of technical issues that can occur and the classifications of each type, ranging from incidents, to service requests, changes and problems.
- You will be expected to develop and hone excellence in customer service delivery.
- You will be expected to be able to articulate technical issues you have learned in a format that is clear and concise to others.
- You will learn how to write technical articles that will contribute to the knowledge base available to the team and clearly be able to demonstrate all that you have learned.
Desirable skills:
- Excellent customer service.
- Methodical, logical approach.
- A keen analytical mind.
- Great interpersonal and communication skills and an ability to relate to people experiencing technical issues.
- Great time keeping and ability to work to deadlines.
- Positive, proactive, energetic and engaging.
- Highly motivated and motivating, able to captivate and influence others.
- Customer focused and results driven.
- Flexible, and hands-on and versatile approach.
- Can do attitude and willing to go the extra mile
- Creative in approach.
- Willingness and desire to learn new skills.
- Practical knowledge of any Windows and Apple operating systems, Office 365.
- Practical knowledge of hardware.
- Have a good understanding of mobile devices.
- Any experience in a customer orientated environment i.e. retail or call center.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
35 hours per week, Monday to Friday, shifts to cover 8am – 6pm.
Benefits:
- The opportunity to train in relatable IT qualifications such as CompTIA, ITIL, Microsoft, IOS, and various hardware.
- The opportunity to learn while you earn.
- Holiday – 25 days’ holiday a year plus bank holidays (and we usually close between Christmas and New Year).
- Pension (defined contribution plan) – you contribute at least 3% and we pay in 15% of your salary.
- Income protection – to maintain your income if you have a prolonged illness or disability.
- Life assurance – eight times your basic salary if you’re a member of our pension plan.
- Interest-free travel season ticket loan.
- Private medical insurance – we pay the cover, you pay the tax (and you can pay to add dependants).
- Gym and fitness classes – free membership to on-site gym and subsidised fitness classes and treatments.
- Employee assistance programme – free, independent 24/7 help and advice for work-related issues as well as problems affecting your home life.
- Mental health support – our network of mental health first aiders can be a first point of contact, or help while you're receiving professional help.
- Health assessments (free and voluntary) – after you’ve been here for one year, then every two years after that.
- Occupational health – annual eye tests and flu jabs, as well as job-related vaccinations.
- Flexible working – we make every effort to support flexible working, including flexible working hours and remote working (we respect people's different working preferences and the need for a healthy work-life balance).
- Flexi-leave scheme – you can buy or sell up to five days of your holiday entitlement a year.
- Staff social club – a range of sports teams and fun events throughout the year.
- Volunteering – we give you up to four days' paid leave a year to contribute to our local community.
- Give As You Earn – allows you to make tax-free donations to the charities you care about.
- Employee discounts
- Cycle-to-work scheme – we offer at least 25% discount on bikes and cycling equipment and we have secure cycle storage, lockers and showers.
- Subsidised restaurant and cafe.
- Wellcome Collection discounts – 20% off food, drink and gifts from our cafe, restaurant and shop.
- Discounts through Perkbox – shopping, restaurants, cinema tickets and gift cards.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
***PLEASE NOTE*** In order to apply for this role, you must apply directly at the client’s website: https://app.beapplied.com/apply/yoap8kumnq
