IT Service Desk Apprentice

At Cara Technology, we’re passionate about helping businesses thrive through exceptional IT support, cutting-edge cybersecurity, and cloud-first solutions. Based in Macclesfield, we support a diverse client base across the UK. We’re growing fast and looking for ambitious people who want to grow with us.

We’re proud to foster a culture built on trust, curiosity, and collaboration—and we have a bit of fun while we’re at it too.

Responsibilities:

• Acting as the first point of contact for client support requests via phone, email, and our service portal.
• Logging and triaging tickets in our RMM/PSA platform (Halo).
• Troubleshooting hardware, software, and network issues.
• Supporting users with Microsoft 365, Windows 10/11, and common business apps.

Required skills:

• Genuine interest in technology and problem-solving.
• Strong communication and people skills.
• A methodical, can-do approach with good attention to detail.
• Any prior hands-on experience with IT (home labs, school projects, fixing family tech, etc).
• Knowledge of Windows OS, Microsoft 365, or basic networking.
• A full UK driving licence (or working towards one).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

8:30am – 5pm.

Benefits:

• Structured apprenticeship training and support from our experienced team.
• Mentorship and real exposure to a wide range of technologies.
• A modern, supportive, and inclusive working environment.
• 20 days holiday + bank holidays (accruing 1 additional day per year served).
• Company socials, staff incentives, and development opportunities.
• Oh and Foodie Fridays!

Future prospects:

Clear progression into a permanent role on successful completion of the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!