Who we are & what we do:
We provide specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer’s needs.
We’re the chosen technology partner for so many companies, both large and small, because:
- We listen and treat all requirements as unique
- We give objective advice, since we’re entirely impartial
- We offer flexible solutions that can scale up or down to suit the budget
- We give all the support needed, when and how it is needed
We’re real people – expert, professional and fun! We’re a straight-talking team who are intent on finding the best solution for every customer. And we’re big on our community – improving it & supporting it matters to us.
What is the role?
Key tasks & accountabilities
Internal IT
- Carrying out 1st line support and initial triage on all IT & telephony issues for dbfb staff. To include updating relevant ticket on steps taken, solution implemented and/or reason for escalation when not resolved.
- Configure new equipment prior to issue.
- Clear down and reset equipment from leavers and/or end of life devices ensuring ready for redeployment or disposal.
- Maintain records of dbfb assets and equipment assigned to users.
Customer facing tasks
- Set-up and configure new IT equipment prior to dispatch.
- Set-up and configure routers for new connectivity installations (for example SoGEA) prior to dispatch including working with Projects team to obtain all required information and ensuring said equipment is available within agreed timeframes.
- Set-up and configure LAN equipment and end user devices.
- Work alongside Engineering team to provide support and assistances to Support team.
What are we looking for?
All our employees display and are measured on some specific core standards of ethical and engaging behaviour:
- Customer Focused
- Accountable
- Commercially Aware
- Team Working/Collaboration
- Innovative
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)
What is in it for You?
- A competitive salary (depending on experience)
- Profit Share annual bonus,
- Personal development plan with dedicated self-development time.
- 22 days holiday, extra days leave on birthday,
- Pension
- NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses),
- Death in Service (3 x salary),
- Discount scheme on entertainment/shopping/leisure activities,
- Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go.
Future prospects:
Development Opportunities
Along with key business acumen, working with the dbfb engineering team provides opportunities to work with new technologies in a delivery role, including but not limited to;
- A Wide range of WAN connectivity types and accompanying Firewalls.
- Leading LAN and Wireless technology solutions.
- Telephony and Audio/Visual market leading technology.
- Cloud deployment and management packages.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!
