Location: Ilford
Duration: 15 months
Start Dates: 17th March 2025
Salary: £24,000 per annum
Qualification: Level 2 Customer Service Practitioner
Application deadline: Sunday 8th December 2024. (We may close for applications earlier than 8th December due to high volumes, however this programme will not close any earlier than 10th November 2024).
Description
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
You’ll be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. Your role will be to install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a lively and inspirational way ensuring our customers receive an outstanding experience every time.
What you’ll be doing
Our programme offers roles across the UK and, no matter where you join, you’ll get extensive training at our dedicated training centres of excellence, which will provide you with the skills and knowledge required for the role. You’ll learn all about how we deliver outstanding customer service, making you an expert in this field.
As an Apprentice with us you'll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. You’ll pick up the ropes from a role model by shadowing them for six months of your apprenticeship as they guide you through your day-to-day tasks.
Day to day activities include:
Visit our customers, and working inside and outside the home you’ll be installing and servicing our extraordinary TV and Broadband services
Optimise customers’ home entertainment experience by using various testing and diagnostic tools
Show the customer how everything works, so they can get the most out of their Sky products and services
Introduce customers to other products and services that might interest them during set up
Use problem solving skills to understand what the root cause of the customers technical issues could be
Keeping the customer at the heart of all that we do
Working towards targets across several business measures
Work full time on a 9-hour rolling rota including weekends
The qualification
Level 2 Customer Service Practitioner
The training provider for this programme is Babington. They are a multi award-winning specialist provider of vocational training.
Babington are passionate about creating opportunities for anyone wanting a successful career in customer service. From new talent just starting their career, to experienced talent taking it to the next level.
The Customer Service Practitioner apprenticeship has been designed to develop customer service skills and help recognise the impact the role has in fulfilling customer expectations.
Through a blended delivery model of online material and specialist skills coach support, the apprenticeship will teach you how to:
Know your customer
Adapt to customer needs
Keep up to date with the products and services of your organisation
Follow organisational policies and procedures
Know the legislation and regulatory requirements that affect your business
What we’re looking for
Technical: A full UK manual driving licence (with no more than 6 points).
Other skills we’re looking for:
Great at building and maintaining relationships
Passionate about Sky and with an appetite to learn
Collaborative and great with people
Approachable and adaptable
Attention focused and detailed
Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends
Note: Your initial month of employment will be with our dedicated training provider. This has been crafted to give you the customer engagement and practical skills to be successful in this role. We therefore request that no holiday is booked during this time.
