Digital Support Apprentice

Why ACRE?

ACRE are one of the market leading cleaning and equipment companies, with over 35 years' experience!

ACRE are looking to expand their Digital Team by recruiting a Digital Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Houston office. 

Responsibilities:

• Working in the Digital Support team managing a central mailbox as first response to all incoming enquiries.
• Managing tickets, working them through to a close or escalating to internal stakeholders as required.
• Becoming a superuser in our specialised CRM system Tradify. You will be responsible for managing job information, finance documents and budgets for all jobs making sure that all electronic files are accurate and compliant.
• Becoming a superuser in Dext, our bespoke finance system used to support with processing purchase orders and generating invoices for customers.
• Using Microsoft Packages as part of your daily routine such as Excel to update job sheets and contracts etc.
• Using Microsoft 365 to update and maintain shared files.

What do they need from you?

• Eager to learn new things and grow on the job.
• Motivated and able to take initiative.
• Reliable and able to stay on top of tasks.
• Comfortable communicating clearly — whether that’s in person, over email, or via chat.

Salary: £15,700 - £20,800 per annum (depending on age).

Working hours: Monday to Friday, 9am – 5pm.

Benefits:

• 28 days holiday.
• On-site parking.

Future prospects:

Potential of a full-time role on completion.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!