Digital Support Apprentice

Why Harper McDermott? 
One of Scotland’s largest debt solutions providers, based in Glasgow city centre and incorporated in 2016. Due to the continuous growth experienced by the company over the last 6 years and expected future growth we have a vacancy for a full time Digital Support Apprentice. 

What's involved? 
The main role of the apprentice will be to support their debt advice and insolvency teams in their management and debt payment plans. All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

Responsibilities: 

• Operating as first response to queries and directing customers to the appropriate teams.
• Working through reports to AiB/creditors/debtors using our internal Hubsolve, Excel and Outlook to manage these.
• Inputting case and customer information into the internal CRM system – Hubsolve.
• Using the Astra Sales CRM system to file and manage client documents and sale notes, alongside managing documents and customer details.
• Weekly reporting on KPIs using Excel and collating this to internal staff.
• Completion of all work in line with internal processes and legislation.
• Observe complete confidentiality on every occasion to protect client and employee information in line with Data Protection laws.
• Using Microsoft Packages such as Word, Excel and Outlook for email correspondence.

What do they need from you?

• Strong organisational skills – being able to work effectively on your own initiative as well as part of a team.
• Attention to detail.
• Basic computer skills.

Salary: £18,000 per annum. 

Working week: 37.5 hours per week, Monday to Friday, 8:30am - 5pm (plus two late shifts per week until 8pm)

Benefits:

• Supportive environment for an apprentice.
• Friendly office environment.
• City centre location close to transport links.
• Dynamic forward-thinking company.
• Company pension.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!