Digital Support Apprentice

Why Lochwynd?

Lochwynd is the market leader in intelligent traffic solutions with over 30 years’ experience. They are now the largest loop cutting company in the UK.

Lochwynd are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Queenslie office. 

Responsibilities:

• Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders.
• Becoming a superuser in their specialized CRM System – and you will be responsible for managing job information, finance documents and budgets for each job.
• Collaborating with the finance team, you will support with processing purchase orders and invoicing through Sage.
• Using Excel to update job sheets to send across to contracts teams for their records.
• Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client.

What do they need from you?

• Someone passionate to learn.
• Communication skills.

Salary: £17,000 - £18000 per annum.

Working hours: Monday – Friday 9am – 5pm.

Benefits:

• 20 days annual leave + 8 bank holidays.
• Death in Service benefit service (after 3 months).
• Pension scheme.

Future prospects:

Potential of a full-time role on completion.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!