Employer description:
ToolSaver is a collection of trade counter depots throughout the UK supplying today's tradespeople with the necessary tools, accessories and equipment at competitive prices. We are looking to recruit a Digital Support Apprentice into our busy office environment. To assist your learning on the job you will be enrolled into a 12-month instructor led apprenticeship programme run by QA.
Responsibilities:
- You will work as first response, managing a central mailbox on Outlook and incoming phone calls through Teams, escalating where required.
- Become a super-user of Salesforce, updating and maintaining accurate customer records including contact information, and tracking any potential sales opportunities.
- In this role you will utilize bespoke software Sage 200 to an expert level, where you will have an advanced level of access to stock management, raising customer invoices and updating databases.
- You will utilise all aspects of the Microsoft Office Suite to an expert level. Using this suite, you will contribute to creating financial reports, generating presentations for management and creating invoices for clients.
- You will become a super-user in all bespoke software’s mentioned, Salesforce, Sage 200, Microsoft Suite and Big Commerce, over the full duration of your apprenticeship. Resulting in an expert level of knowledge, where you will be able to provide guidance on these systems where necessary to other parts of the business.
- Provide general support throughout the office where required.
Desirable skills:
- Basic computer skills: Proficiency in using office software like Word, Excel, and Outlook is essential.
- Good communication skills
- Ability to manage multiple tasks and prioritize work effectively.
- Attention to detail
- All applicants must be self-motivated, enthusiastic with a keen willingness to learn.
- Maintaining a positive and helpful attitude when interacting with colleagues and visitors is essential.
Salary: £16,640 per annum.
Working hours: 40 hours per week, Monday to Friday, 8am – 5:30pm.
Benefits:
- On-the-job training and support.
- Opportunities to grow your skillset in coding, data and system development.
- Flexible and innovative working environment.
- Employment upon completion of apprenticeship.
- On-site parking.
- Holiday entitlement is 36 days per year including bank holidays.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
