Digital Support Apprentice

Employer description:

Founded in 1991, Abacus Agents has been serving the fenestration industry for over three decades. We pride ourselves on our customer centric focus, delivered through a dedicated and knowledgeable team. We aim to provide a consistently high level of service. Our experience sales team are always prepared to go the extra mile to help you meet your deadline, complete your project or deliver for your customer. Our customers recognise the value we add to their business by coming back month after month, as they know we will deliver for them. 

What might a typical day in this job look like?

• Coordinator for processing orders, payments, booking in stock transfers and requesting stock using Zoho Sales System. You will receive training becoming an expert in this system to ensure all stock matches here and physically, as well as ensuring all payments have been made
• Using Pegasus system to keep on top of inventory management
• Working in collaboration with other departments creating/updating content and marketing on the website, such as images, videos and product information
• Ensuring SharePoint is regularly updated to support other departments
• Providing daily support/creating reports to the manager, sales reps and other team members using Microsoft Office packages such as Word and Excel
• Providing excellent customer service and technical support
• Liaising with other departments to ensure orders are met in a timely manner
• Advising customers on a range of products, product costs and lead times
• Gaining an understanding of manufacturing systems and keeping to date with product information

Required skills:

• Someone with excellent communications skills, both written and verbal, with sharp attention to detail
• A confident and outgoing individual capable of working in a professional environment
• Excellent organisational skills
• Ability to work on your own initiative with a desire to progress
• Excellent time management skills
• Someone with an enthusiastic, can-do attitude
• A passion for administration

Salary:

£19,000 per annum

Working hours:

37.5 hours per week, Monday to Friday, early finish on Friday

Benefits:

• Flexibility in shift pattern
• 30 minute lunch break
• Early finish on a Friday

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!