Digital Support Apprentice

Employer description:

Manpower are working in partnership with a leading IT client based in Erskine. Manpower has been a global leader in recruitment workforce solutions for over 70 years. Since 1948, our purpose has remained consistent - we connect people with meaningful and sustainable work. We help organisations nationwide develop and maintain their workforce to respond to changing business demands, market fluctuations and keep pace as the future of work evolves.

Manpower offers a structured training program, underpinned by a strong coaching culture to accelerate your future career as well as a number of incentives and social events. Mental well being is at the forefront of our work culture, and we incorporate employee well being in every aspect of our company including training a number of mental health first aiders that are available to anyone onsite.

Responsibilities:

• You will act as a first point of contact and provide helpdesk support for internal account managers to help resolve their queries
• You will become a user expert in Salesforce which you will use to provide quotations for clients by pricing different packages, discounts and logging business opportunities for account managers
• Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data
• You will also collaborate with wider business stakeholders using Teams to answer messages and calls along with Outlook. You will also use PowerPoint when supporting account managers ahead of client presentations
• Managing shared email inbox to make sure all emails are answered, and service levels are being met
• Use of Clari system to close off any opportunities

Desirable skills: 

• Be proactive
• Excellent communication skills, both verbal and written
• Motivated, proactive, hard-working and well organised
• Have a positive attitude to your work and studies
• Enjoy working as part of a team and have the ability to work on your own initiative

Salary:

£18,500 per annum

Working hours:

Monday to Friday, 9am - 5.30pm

Benefits:

• 28 days holiday per year
• Free onsite parking
• Free tea/coffee/soft drinks
• Free onsite gym
• Onsite café 
• Pension scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!