Digital Support Apprentice

Armour Home Improvements are a family-owned business based in Ayrshire who specialise in suppling and fitting windows and doors. With over 20 years’ experience in the industry, the company is constantly growing and are committed to giving young people an opportunity to develop. The biggest part of Armour Home Improvements is the service they offer. They make sure they cater for all customer needs before and after installation of any of the products.

The company are looking for a proactive, hard-working, confident young person to join a dynamic and rewarding company supplying and installing double glazing and related services to domestic and commercial clients. You will be part of a small but growing team of 13, where we have a tight bond!

Responsibilities:

• Become a superuser of Adminbase (a client relationship management system)
• You will be creating and sending out sales invoices, managing spreadsheets, managing payments, sending out receipts, and logging guarantees on this system
• Acting as first point of contact in managing diaries, booking and arranging jobs for the fitting team and service engineers
• To track diaries and assign roles you will be using MS Outlook and Sharepoint
• Training to become an expert on multiple design software systems such as Window Designer Cloud, Palladio and Hurst Live to encapsulate what designs customers wish to see on their finalised products. All designs are then passed over to engineers
• Making and answering phone calls to/from customers, suppliers, and other stakeholders
• Working collaboratively with customers/stakeholders to update them with quotes and maintaining product knowledge to assist with queries

The ideal candidate should have:

• Good numerical skills
• Customer service
• Positive outlook
• Team player
• Excellent time keeping
• Ability to problem solve and use your own initiative
• Good planning skills
• Good communication skills
• Computer system literate

Salary:

£14,000 - £16,000 per annum

Working hours:

Monday – Friday, 8am to 5pm

Benefits:

• Company pension
• Internal growth opportunities
• On-the-job training
• Additional qualifications via modern apprenticeship
• Potential for salary increases based on goals and performances over periods of time (can be discussed)

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!