Digital Helpdesk Apprentice

About Daxtra Technologies:

Daxtra Technologies is a global leader in high-accuracy, multilingual job and resume parsing, semantic search, matching, and recruitment automation. We help organizations worldwide reduce hiring costs and find top talent efficiently by integrating seamlessly with existing systems. With offices in the UK, US, Hong Kong, China, Japan, and Australia, we support over 1,500 organisations, including leading staffing companies, recruitment firms, and talent acquisition teams.

Overview:

Reporting to the Client Services Manager/Lead Account manager you will be working as part of the account management team in the Musselburgh office.  We are looking for an apprentice to create long-term, trusting relationships with our customers. Your role is to oversee a portfolio of assigned customers (after initial 3 months training) and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold calling in this role and may require occasional travel.

Responsibilities:

• First point of contact for assigned clients, delivering a seamless experience through timely and professional communication via email, phone, and virtual meetings.
• Become a system expert in internal platforms and digital tools, including project management and support systems such as Liquid Planner, Basecamp, and OTRS, enabling efficient and informed client support.
• Work collaboratively across departments to coordinate client review calls, prepare summaries, and manage client data.
• Maintain and update client records within the internal CRM system, ensuring data accuracy and accessibility.
• Proactively manage client communications and requests, providing regular updates and ensuring a high standard of service delivery.
• Monitor and resolve client support tickets, escalating and collaborating with technical teams when necessary.
• Use the Office 365 suite daily (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint) to collaborate, document, and communicate effectively.
• Draft and manage technical change requests and client contracts, ensuring alignment with workflows and compliance standards.
• Take ownership of your product and systems knowledge, staying up to date with platform updates and best practices.
• Drive your own professional development through your Personal Development Plan (PDP) and available company resources (Systems, Staff, Management).

Salary: £18,000 per annum.

Working hours: 9am – 5pm.

Benefits:

• Luxury office space based in Edinburgh.
• Flexible hours after probation.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!