Location: Livingston
Duration: 2 years
Salary: £23,400 per annum
Qualification: Business Administration Level 6
Start date: September 2025
Application closing date: Applications are due to close at 11:00 on 27th January 2025, however if there are high volumes of applications, we may close early. The earliest date we'll close applications is at 11:00 on 2nd December 2024.
About this programme
Provide unrivalled support. Create slick processes. Compile accurate reports. Join our Business Administration Apprenticeship and become part of an exciting team, giving Sky’s people the brilliant service, they expect.
As an Apprentice in Billing Operations you’ll help us deliver a premier Billing experience for our customers across all of Sky’s products and services. We provide assurances that our customers billings are correct, collect payments across our services, handle our customer communications and provide assurance that our Telephony processes are all running smoothly.
What you’ll be doing
You’ll have opportunities across our teams gaining unrivalled knowledge into how Sky works behind the scenes. You’ll be involved across many different projects and will be supported to make changes that improve our processes. Our Apprentice programme will give you the opportunities to grow your network, become an authority in our processes & develop a great career with Sky.
Activities will include:
Ensuring that all balance sheet volumes and costs are accounted for accurately, to agreed deadlines
Identifying, analysing and taking ownership of issues
Helping improve the accuracy of reconciliations and reporting
Following through to resolution, raising as appropriate
Working alongside other teams within Billing and Sky Support to review and improve internal and external processes
Understanding audit, regulatory and internal controls, making sure that these are completed in a rigorous and timely manner
Analysing processes within the team, identifying and calling out any trends or changes with a recommended course of action
Compiling accurate management reporting information as required
Prioritising your personal workload.
The qualification
Business Administration Level 6 qualification
The training provider for this apprenticeship is Forth Valley College. They are a leading provider of further and higher education offering a wide range of courses and training opportunities.
All of your learning will take place in the workplace so you can look forward to lots of hands-on practical training with access to all the latest resources
What we’re looking for
You’ll need a minimum of five National 5s (NQ’s) Level 2 or Level 3, including English and Maths.
Other skills we’re looking for include:
Collaborative and great with people
A self-starter, resilient when it gets hectic
A problem-solver
Attention focussed and thorough with detail across projects
Comfortable using Excel and PowerPoint and a range of technology systems.
To be eligible for this role you are required to have the appropriate right to work in the UK by the start date of the programme. Please be aware Sky does not offer sponsorship for this programme.
