2025 Service Delivery Manager Apprentice - Level 6 Chartered Manager Degree Apprenticeship
Start Date: 01 September 2025
Salary: £22,500 per annum
Employee type: Permanent
Location: Crawley
Working Schedule: Monday – Friday, 37 hours a week (8 hours Monday – Thursday, 5 hours Friday)
Are you passionate about leadership and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through a degree, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what Thales has on offer…
What the role has to offer:
Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Support Engineers, Architects and Modellers through to Technical Authors, Training Leaders and Spare & Repair coordinators, who are all collectively focused on outstanding Service Delivery.
Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.
As a Service Delivery Manager Apprentice you will develop key skills and experience in the following:
Apprentice Programme
This is a 48 month programme under the Level 6 Chartered Manager Degree Apprenticeship standard. Delivered through our academic partner, you will be given one day per week to complete your studies and will spend the remaining 4 days, applying your university learning into a real world context within the Thales UK Services function. At the end of the 4 years and upon passing your End Point Assessment you will have achieved a BA (Hons) in Business Management Professional, plus the Level 6 Chartered Manager Degree Apprenticeship. You will also achieve Chartered Manager Status with the Chartered Management Institute (CMI).
Requirements:
To be eligible for this apprenticeship applicants will need 5 GCSES grade 9-4 (A-C) including English and Maths (or equivalent), plus 104 UCAS points (BCC) or equivalent BTEC (DMM).
Benefits
Please note, assessment centres for shortlisted candidates will be held between February and May 2025. Induction week for all Graduate and Apprentices will take place from Monday 01 September until Friday 05 September 2025.
Closing date: Our applications will close at 11.59pm on Sunday 16 February 2025, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2025 with details of next steps.
