2025 Digital Infrastructure Apprentice - Level 3 IT Solutions Technician Apprenticeship

2025 Digital Infrastructure Apprentice - Level 3 IT Solutions Technician Apprenticeship

Start Date: 01 September 2025

Salary: £16,000 (age 16-18) £21,000 (age 19+) per annum

Employee type: Permanent

Location: Doncaster

Working Schedule: Monday – Friday, 37 hours a week (8 hours Monday – Thursday, 5 hours Friday)

Do you have a problem solving mind-set and are you solutions focussed? Are you passionate about driving continuous improvement to ensure the best outcomes for service users? New for 2025, this apprenticeship is an exciting opportunity to support the Thales UK digital transformation, working alongside industry experts within our Data Digital Competency Centre.

What the role has to offer:

• A fully funded Level 3 IT Solutions Technician Apprenticeship qualification
• A role within the Thales UK Data Digital Competency Centre
• An opportunity to learn from the best
• A competitive salary, with great progression
• Permanent role from day one

Overview

The Digital Infrastructure Apprentice is a role within the UK Data Digital Competency Centre that forms part of the growing data & digital organisation focusing on delivering the vision of the Chief Data Officer. The role is part of an enablement team focusing on delivering a strong and dynamic digital platform.

The successful applicant will join a growing team in a large Thales function.

You will be able to:

• Take on workloads, as well as deliver solutions from requirements
• Be a good communicator with strong organisational skills and an appetite to learn
• Be able to create roadmaps for associated technologies
• Have a desire to deliver process improvements and a continuous improvement mind-set

Key Responsibilities:

To support the Business Intelligence capability throughout Thales UK:

• As a member of the Technology & Enablement squad you will deliver and support our digital platform services that are “best in class” to support the needs of the various businesses and functions
• Action life cycle events based on the infrastructure roadmap, following the change management process
• Create and maintain accurate records of Infrastructure services and assets, including documentation
• End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs
• Monitoring the platform and ensure platform capabilities are developed in a consistent and coordinated approach
• Configuration and deployment of Microsoft PowerBI suite and other software
• Security Group account creation and management in Active Directory and NT
• Adherence to Thales procedures, working practices and department specific processes
• Help push our drive to the cloud for BI and analytic solution.

Principal Relationships:

•            Head of Technical Operations & Delivery

•            Data Management team ETL and Data Analysts

•            Data Value Manager

Apprentice Programme

This is an 18-month programme aligned to the Level 3 IT Solutions Technician Apprenticeship standard. Delivered in partnership with our specialist provider partner, this programme will be delivered via a virtual learning model - including live virtual sessions, online learning and one-to-one coaching. The programme will conclude with an End Point Assessment, followed by roll-off into your permanent role within the Thales UK business.

Requirements:

• True passion for technology
• Feels confident using hardware, software and other technical devices
• Good communication and interpersonal skills
• Passion to learn with enthusiasm and motivation to achieve success
• Loves helping others and enjoys working with others
• Committed to complete the full apprenticeship programme
• Ability to work well in a team and independently using their own initiative

You will also need 5 GCSEs grade 9-4 (A-C) including English and Maths (or equivalent).

Benefits

• 201 hours annual leave (plus a company day and bank holidays)
• Company Pension
• Health Care Cash Plan
• Life Insurance
• Discount Portal
• Performance-related pay uplifts
• 80 Hours Volunteering (first two years)

Please note, assessment centres for shortlisted candidates will be held between February and May 2025. Induction week for all Graduate and Apprentices will take place from Monday 01 September until Friday 05 September 2025.

Closing date: Our applications will close at 11.59pm on Sunday 16 February 2025, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2025 with details of next steps.