2025 - Claims Apprentice Pathway

If you’re the kind of person who takes pride in delivering first class customer service, then this could be the route for you !

Job Description

A career in motor claims is ever shifting, but you can be the constant our customers turn to for support they trust – keeping things clear and simple. In this role, you’ll be answering questions, solving problems, seeking answers, and providing a friendly, reassuring voice when it’s needed most. So, if you thrive on building relationships, and you want to make a meaningful difference to people’s lives, this could be the role for you. 

From the moment you join us, you’ll be in a permanent position where you can own and drive your development to become brilliant and confident in your role here. 

Ready to shine bright in your career? 

Get to know the role: 

Claims Apprentice (Norwich): our claims apprentices are the first to speak to customers when they need to make a claim. It’ll be your job to gather important details like what happened and what state is the vehicle in. These are vital to deciding on liability and to create bookings with our suppliers so you can get our customers back on the road as quickly as possible.  

80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your Level 3 Insurance Practitioner apprenticeship studies. The apprenticeship typically takes about fifteen to eighteen months to complete and is designed to give you the skills and knowledge you need to advance your career in insurance. You’ll learn about the industry, including the tricky but necessary world of regulation, as well as key areas such as underwriting and claims.  

You’ll also learn about all our popular insurance products, including motor, household, healthcare, and commercial insurances.

What you’ll get 

• A permanent job from day one
• A starting salary of £25,100
• Support towards relevant professional qualifications and lots of other development opportunities
• A great support network to help you grow into your role
• 25 days holiday, plus bank holidays
• Flexible working and wellbeing support
• Opportunities to get involved and give back to our local communities with paid volunteering time
• Contributory pension scheme
• Discounts on all Aviva products
• Discretionary annual performance-related bonus
• Share Save scheme 

What we’re looking for 

As a Claims Apprentice, you’ll need empathy along with an ability to juggle multiple tasks, work with our digital systems and be a calm and confident voice on the end of the phone, making decisions to get the right outcome on every claim.  

To be considered for this apprenticeship, you must: 

• have achieved at least five GCSEs or Scottish National 5s at grades A*-C (9-4) or
• have equivalent qualifications. These must include English and Maths.  

And: 

• have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2025.
• be eligible to work full-time in the UK for the entire duration of the apprenticeship.
• be available for full time work from September 2025 when all our apprentice roles start.

Please note this job role is not sponsorable under the Home Office points-based system.