Employer description:
Howarth Timber & Building Supplies is one of the UK’s leading timber and builders’ merchants, with over 180 years of experience in the industry. We pride ourselves on delivering exceptional customer service and high-quality products across our network of branches. With a friendly and collaborative culture, we are committed to developing our people and providing opportunities to grow within the business.
Overview:
We are looking for a Marketing Apprentice to join our growing team in Wakefield. This is a hands-on role where you’ll be involved in a wide variety of marketing activities while also providing support to our customer service and administrative functions.
Responsibilities:
- Creating and publishing engaging and shareable content (images, videos) across social media platforms including Facebook, Instagram, LinkedIn, Pinterest, and TikTok.
- Acting as the first point of contact for customer enquiries via phone, email, and live chat, ensuring that enquiries and complaints are handled efficiently and professionally.
- Providing admin support: order processing, daily banking, issuing refunds, and dealing with invoices using K8 software.
- Assisting with the coordination of the social media and communications calendar.
- Liaising with branches regularly to gather content and insights.
- Collaborating with internal teams to develop customer-focused content.
- Creating and editing marketing assets using Adobe Creative Suite.
- Supporting digital channels through email marketing, SMS, push notifications, and website content creation.
- Monitoring marketing trends and adjusting strategies accordingly.
- Confidently featuring in video content when needed.
- Assisting the marketing team with day-to-day activities as required.
Desirable skills:
- Strong communication skills – both written and verbal.
- Excellent customer service abilities.
- Comfortable using social media platforms in a business context.
- Creative thinking and a keen eye for detail.
- Basic design and video editing skills using Adobe Creative Suite.
- Organisational and time-management skills.
- Ability to analyse trends and respond proactively.
- A confident, friendly, and approachable individual.
- A motivated team player with a proactive attitude.
- Willingness to learn and take on new challenges.
- Creative mindset with problem-solving abilities.
- Enthusiastic and open to being in front of the camera.
- Full UK driver’s license.
- Good working knowledge of Microsoft Office, especially Excel.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week, Monday to Friday, 9am - 5pm
Benefits:
- Full training and mentoring from experienced marketing professionals.
- Exposure to multiple areas of marketing, customer service, and admin.
- Opportunity to work with a well-established and supportive team.
- Career development prospects within a growing company.
- 100% funded apprenticeship programme with structured learning.
- Staff discounts and access to company benefits scheme.
Future prospects:
This apprenticeship is a fantastic opportunity to build a long-term career in marketing and communications. Upon successful completion, there may be opportunities for a permanent role within the marketing team, with further development into areas such as digital marketing, social media management, or creative content production.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
