IT Support Engineer Apprentice

Employer description:
The company offer IT Support Services and specialise in installing new hardware or software to ensure their customers are getting the best out of what you already have in place. They pride themselves on providing a first class personal service for their customers by listening to what they need and creating bespoke solutions that help them get the most from their business IT infrastructure, hardware and software. 

Overview:
As a growing company with a professional ethos and a can-do attitude, it would suit any young person with drive, ambition and a willingness to learn.

You will be given all the support you need, They invest heavily in their people and a number of our former apprentices have gone on to secure a full time role with ongoing training and development in the business on successful completion of their IT Apprenticeship and they are now currently looking for an enthusiastic individual to join the company as their new IT Support Engineer Apprentice.

Primary role: 
Working as part of the support team you will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution.

You will be predominantly working with MS windows based client – server networks of up to 50 users.

Main responsibilities:

• First line support issues for windows desktop users.
• Dealing with customer issues via telephone and email.
• Build and configuration of desktops and laptops
• Dealing with office 365 and Azure managed services on behalf of clients.
• Configuration and pre–installation setup of various hardware
• Carry out pre-installation surveys, upgrades and new system installations.
• Onsite (Covid safe environment) installation of new equipment and troubleshooting of client issues.

Desirable skills: 

• Excellent communication skills, both written and verbal
• Great analytical skills 
• Enjoy problem solving and will have logical approach to tasks
• Existing understanding of the fundamentals of IT and be keen to gain a detailed knowledge of
• how IT is utilised within a broad spectrum of commercial environments 

Personal qualities:

• Passion for all things tech and IT
• You will enjoy working in a team and will be supportive of others 
• Use own initiative and self motivator
• You will have a 'can do attitude' love learning new skills and will be passionate about achieving great results 

Other requirements: 
You must be prepared to travel both locally and nationally, and must enjoy interaction with a wide variety of clients.

Entry requirements: 

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Benefits: 

• Flexible working hours 
• Smart-casual dress code
• After-work social events
• Team building days
• Annual paid for staff events inc Christmas party

Future prospects:

• For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment.
• Potential salary increases would be connected with this growth on completion of the apprenticeship.
• The company’s previous apprentices now occupy more senior positions in the organisation.

Future prospects: 
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
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