IT Service Support Apprentice

Employer description:

Hertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments.

Overview:

As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients.

You will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship.

Responsibilities:

• To provide technical and service support to IDS clients, using the ITIL principles of Service Operation.
• Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business.
• Service Requests: A service request from a client could be for information, advice, standard change or access to an IT service.
• Service Provision: Supporting and ensuring technology is kept working and supported in a range of areas such as meeting rooms, chambers, across the whole operation and associated sites.
• To administrate the IDS Service Desk following the procedures set up and maintained by the IDS Service Desk Team Leader.  

Desirable skills:

• Able to effectively liaise with customers, colleagues, outside bodies and councillors, in writing, by telephone and face to face.
• Able to self-motivate and work with limited day to day supervision.
• Strives to produce written work of a high quality with a good attention to detail.
• Able to use all Microsoft Office systems to a good standard.
• Able to quickly grasp the use of specialised computer packages.
• Assesses and handles risk effectively.
• Able to plan and prioritise to meet statutory and organisational deadlines.
• Takes ownership of problems.
• Demonstrates initiative and uses good judgment.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

36 hours per week.

Benefits:

• Flexible working hours (including home working).
• Free car parking.
• Free use of leisure facilities.
• Cycle scheme.
• Season ticket loans.
• Access to a large staff roof garden.
• 26 – 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum.
• Local government pension scheme.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!