ICT Support Apprentice

Employer description: 
Tata Consultancy Services an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 56 years.

Overview: 
As a Digital Field Engineer / IT Support Apprentice, you will be the first line of digital support to Manufacturing IT Systems. You will report to the Service Portfolio Manager. The role includes response to IT incidents being reported from production assembly lines.

Key Responsibilities: 

• Support & configuration of barcode scanners (ex. Data logic, Motorola, Honeywell handheld, Intermec etc. Support & configuration of barcode printers for Shop Floor and Office (ex. Zebra, Printronix, Intermec etc.).
• Support & configuration of any printer (non-barcode) on shop floor and in office like HP. Support & configuration of smart devices such as MX2 / Motion and Dell Tablets for workstations.
• Configuration of PC's (Critical Shop Floor and Office).
• Co-ordination with towers team (AM (MES, SAP), NW, DCH, EUS) for End user related activities.
• Support and configuration of line side devices, HMIs/ MRTs, Dell Tablets/Touch Pads.

Essential skills/knowledge/experience:

• Basic computer hardware knowledgeable to check / monitor server status and system health, event screening, etc.
• Basic software applications knowledge. Able to logon to plant floor applications, check log files, handle monitoring tools etc.
• Basic knowledge of Windows Server. Analytical, reasoning and basic troubleshooting skills.
• Knowledge on Manufacturing Shop Floor Devices like Printers, Barcode Scanners, HMIs/ MRTs etc.
• Basic knowledge of Network and device troubleshooting etc.
• Excellent communication skills - Supportive team worker and proactive/self-driven.

Driver:  
Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Salary: £26,000 per annum.

Rewards & Benefits: 

• Private Medical Scheme
• Group Life Assurance
• Income Protection (GIP)
• Salary sacrifice car lease scheme
• Employee discount scheme
• Cycle to work scheme
• Annual leave: 22 days of annual leave in a Financial Year + 8 public holidays.
• Contributory Pension Scheme: Subject to your probation being passed 

Diversity, Inclusion & Wellbeing: 
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Future prospects: 
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!