First Line Support Technician Apprentice

Employer description:
Ivista provide there clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions.
We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7!

Overview: 
We are now recruiting for a First Line Support Technician to join our team!
This role offers an excellent opportunity for an aspiring IT / Audio-Visual professional with a passion for technology and problem-solving who isn’t afraid of a hands-on role! 

At Ivista, we pride ourselves on our team spirit – no job is too big or small, and everyone contributes to our shared success.
If you're looking for a supportive environment to kickstart your IT career, we want to hear from you!

Salary: £18,000 per annum.

Duties: 

• Responding to customer tickets and troubleshooting remotely via our helpdesk system.
• Completing technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers.
• Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally.
• Preparing and configuring equipment for engineers before deployment.
• Maintaining accurate records of support requests and resolutions within our management system.
• Handling basic networking tasks and assisting with the maintenance of digital signage networks.
• Collaborating with colleagues to ensure a smooth and efficient helpdesk operation.

Desirable skills:

• Customer service skills

Personal qualities:

• Good communication skills
• Team player
• Great work ethic

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Benefits:

• 33 days paid holiday (including any bank/public holidays) 
• Free on-site parking 
• Casual dress code 
• Friendly atmosphere 
• Coffee machine / Free Tea and Coffee
• Company pension (5% Ivista contribution above qualifying level) 

Future prospects: 
Upon successful completion of the Apprenticeship, the opportunity to become a full time member of staff.

90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!